![]() UBNT's strength is low cost of product with no recurring costs. You are merely seeing people who were accustomed to having this feature be annoyed that this feature is no longer offered without additional capital outlay. Nobody is arguing that UBNT should be required to provide this feature. They are ancillary but essential software products that are required to operate the equipment you just bought. The mobile app and the controller software are not "free" products. People who purchased UniFi equipment did so with an expectation that the features that were available at the time of purchase would remain available. ![]() If you really want those feature there are plenty of ways you could get the information that was provided by that feature without buying another Unifi device. They company needs to make money in order to continue to develop new products. ![]() They moved it to another piece of hardware. The feature is still there, they didn’t pull it completely. People are upset because they are used to getting all kinds of fancy features from the company for next to nothing when compared to their competition. If you’re upset that it’s gone and you don’t want to buy the required device move to another company. If people really want it then buy whatever device is required to run it. It’s a nice extra that the company has decided not to include in the controller anymore. It’s not a feature you absolutely need to have to run your network. I lost it because I don’t use a USG on any of the sites I manage. I lost it because I run the controller on an APU2 and I use PFsense for my router and firewall at home. How is that shitty? That feature was part of a product, the controller software, the the company provides free of charge. I’m saying as a company that’s in business to make money they can decide not to provide a particular feature for free. In reality, they never really have, they're just too big for it not to be apparent now, and that's a shame. My long-winded point being this: Ubiquiti doesn't care about their customers. Needless to say, we wasted $12k and had to rip it all out and go with a more expensive, well-supported solution. Chat requests were basically ignored and support emails were wholly unhelpful and benign. We were literally locked out of our own building, and had nobody to call. As if that isn't unacceptable enough on its own, their "super-ultra-mega-reliable" cloud platform was down for almost 48 hours. Last month, a "mandatory firmware" update was released, and we could not use our system until it was complete. We installed UniFi access on our new building. My biggest complaint by far is their almost utter lack of support. ![]() I really just think they've lost their way, and have all but forgotten who they are, and what their direction should be. Even a year ago, I could have very easily been referred to as a Ubiquiti fanboy. I’m hoping that reopening this issue in a serious matter will invite a more productive discussion. I made an earlier post about this veiled as a sarcastic joke, but that received a very tepid response to what I consider a much larger issue. These kinds of restrictive developments feel hostile to and creates an unnecessary product caste system EDIT: As a commenter mentioned, many of us use EdgeRouter.“If it isn’t broken, don’t fix/rebrand/hide/remove it.”.Network statistics that merely count clients and bandwidth should be hardware agnostic.Ubiquiti could simply present UniFi gateway users with the new statistics page, while retaining the prior version for everybody else.Presenting users with a dead-end in an app is bad UX.I am concerned that in the future, features with perfect functionality will be scuppered in this manner. This feels like a heavy handed tactic to get people to buy more UniFi hardware.There are five buttons on the navigation bar, and one of them is now useless. In effect, you can no longer view network statistics from the iOS app if you don’t use UniFi gateways. Of course, this option requires a UniFi gateway. Now there’s a new statistic screen in the latest version UniFi Network app, and it requires you to enable traffic inspection to use the feature. There isn’t really an equivalent way to do this on web version of UniFi Network. This was a really fast and useful screen to count clients, check hours of heavy usage, verify expected traffic distribution of access points, etc. The old statistics screen told you how many wireless/wired clients are on each of your networks, how much traffic each access point has serviced, and a rolling 12-hour graph of traffic.
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